Effective 13 August 2026
About this policy
This policy explains how Arm Barn handles personal information when you visit our website, contact us or request our services. Arm Barn is based in Victoria, Australia and delivers Australia-wide. We may update this policy when our practices change. The latest version will always be published here.
What we collect
When you contact us or request a quote, we may collect your name, email address, phone number, organisation, project details, quantity, timing, artwork information and any message you choose to send.
When you use this website, we may also collect technical and marketing information such as your IP address, browser and device details, pages viewed, referring website, campaign parameters and approximate location. We use a first-party identifier and session identifier to connect activity during a visit and, where you submit an enquiry, to help us understand the enquiry journey.
How we collect it
We collect information directly from you through forms, phone calls, email and other enquiries. Some information is collected automatically through cookies, tags and similar technologies when you use the website.
Our website uses Google Tag Manager and may use Google Analytics, Meta advertising tools, Metricool and other tags configured for campaign measurement. These tools may process information about your visit, device and interaction with our website.
Why we use your information
- to respond to enquiries and prepare quotes;
- to communicate with you about an enquiry or order;
- to provide, improve and secure this website;
- to understand which pages, campaigns and channels are useful;
- to maintain business records and meet legal obligations; and
- where permitted, to send relevant marketing communications.
Cookies and tracking choices
We use essential cookies and browser storage to keep the website working, remember your session and preserve marketing attribution. Optional analytics and advertising tracking may also be used to measure campaigns and improve our advertising.
Tracking is active by default on this site. You can reject optional tracking using the privacy choice shown on your first visit. You can also clear cookies and site data through your browser settings. Rejecting optional tracking will not stop you from contacting us.
Who we share it with
We may share information with service providers that help us host the website, store enquiries, measure campaigns, communicate with customers or deliver our services. These may include our website and database provider, analytics and advertising platforms, email providers and operational suppliers.
Some providers may process information outside Australia, including in the United States or other countries where their services operate. We take reasonable steps to use reputable providers and protect information shared with them. We may also disclose information where required or authorised by law, or as part of a business transfer.
How we protect and retain it
We use access controls, secure connections and service-provider safeguards appropriate to the information we hold. We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including business, legal and dispute-resolution purposes, and then securely delete or de-identify it where practical.
Access, correction and complaints
You can ask us for access to the personal information we hold about you or ask us to correct it. Please contact us using the details below. We may need to verify your identity before responding.
If you believe we have mishandled your personal information, contact us first so we can investigate and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
For privacy questions, access or correction requests, or a complaint, contact Arm Barn:
Email: hello@armbarn.com.au
Phone: 0489 970 571
Location: Victoria, Australia — delivering nationwide